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Charlie Dai is the principal analyst in Forrester. He serves enterprise architecture professionals and offers strategic advice and guidance to Forrester clients in broad areas, including cloud (cloud-native & hybrid cloud management), big data and AI (machine learning & computer vision), IoT (IoT device OS & IoT software platforms), blockchain, quantum computing, digital process automation, DevOps, and open source software. He has rich experience in technology strategy, enterprise architecture, and software delivery management. Charlie is leading the global research on technology architecture in several emerging technology areas. He also focus on vendor landscape and best practices in China, Asia Pacific and worldwide. Charlie is a key contributor to the consulting team that helps Forrester's clients address their business requirements and accelerate digital transformation. Charlie has extensive experience in program management, rich industry expertise, as well as a passion for helping customers achieve success.
Charlie has about 20 years of experience in the software industry, with PMP and ITIL certification. Before Forrester, Charlie was the senior manager, professional services, for Cordys (acquired by OpenText), a global vendor of BPMS and platform-as-a-service (PaaS) solutions for the telecom, banking, manufacturing, retail, and utility industries. Prior to Cordys, Charlie was the project and technical manager for Datang Telecom, providing software solutions for Chinese telco clients and enterprise customers in Asia Pacific and the US.
Charlie holds a B.S. in automation and M.S. in pattern recognition and intelligent systems from Tsinghua University of China.